SUPPORT CATEGORIES
Identity Theft
It is important to note that phone calls, like the one you received, can be phishing schemes that criminals use to try to get your information. Unfortunately, Lifeguard is unable to assist with or investigate unwanted or suspicious phone calls such as these. We recommend that you never give any personal or bank information over the phone unless you are certain of the caller. You may want to contact your telephone service provider to see if it is possible to block calls from this number. You may also contact your state Attorney General to file a consumer complaint regarding these phone calls, as well as filing a complaint with the Federal Trade Commission.
My Account
You can update your accounts for Dark Web Monitoring by scrolling down to Financial Accounts under Manage Account. When adding a new account, the Full Name section needs to match the name listed on your Lifeguard account. To remove an account, click update next to the account then select remove above the save button. Major credit cards, such as Visa, MasterCard, American Express and Discover, can be added. Unfortunately at this time, other types of cards, such as retail store cards or gift cards, are not supported.
Billing
If you want to change your billing frequency (annual or monthly), please submit a Support Request. If you want to change the date your billing takes place, please submit a Support Request with the new date on which you want the billing to take place. When submitting a Support Request, please indicate which members. After we receive your request, you will receive additional correspondence to confirm and approve the billing change.
Credit Report & Scores
You can find your information by going to Credit Score & Report. Use the tabs at the top to view the different sections of your credit report. You can scroll down in the Overview tab to download your credit report. If you are viewing in the mobile app, click on the Credit icon on the bottom of your screen. You will only be able to view your credit scores through the app. You will need to visit the website on your phone or computer to access your credit report. Only members on Lifeguard Advantage, Ultimate, and Ultimate Plus plans who have passed the appropriate authentication tests have access to these features—but if you’re a Lifeguard Standard member and would like to gain access, we’d be glad to help you change plans!
Alerts & Notifications
If your screen shows the option for you to select "YES, this was me" or "NO, this was not me", you received an Alert and action needs to be taken. If you initiated the activity, click “YES, THIS WAS ME” in your alert. We’ll send you an email confirmation. If you are not sure if you initiated the activity with the company on your alert, here are a couple resources to help determine.
Our Partners
To receive our best monthly deals